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Returns, Exchanges and Damage Policy

  • Returns, Exchanges & Refunds

  • We hope you love your purchase, but if it’s not what you expected, simply send your item back via the return instructions.

  • Returns and Exchanges: 

  • All Returns and Exchanges must be received within 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item needs to have the receipt or packing slip included in your return as proof of purchase. To return an item already received please follow instructions below.
  • For all returns please ensure items being mailed back are in original condition: unworn, unused, upc tags intact, and packaging material present. 
  • Please enclose packing slip or invoice to send your products back to us. Once your return is received we will refund you in the method you paid. 
  • Return shipping costs are the sole responsibility of the buyer, unless item received is damaged in shipping.
  • Please return your Shopmaggies.com purchases to:
  • Maggie's Gift Shop
  • Attn: Returns Processing
  • 521 Troy Schenectady Rd
  • Latham, New York 12110
  • Maggie's Gift Shop cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.

  • Damage Claims

  • Damage claims must be received within 30 calendar days to return an item from the date you received it.
  • If you have received damaged or defective merchandise please do not worry, We will file a damage claim with the shipping company on your behalf. 
  •  Kindy send us an email to [email protected] stating that you have received the item damaged along with pictures of the damaged item and shipping box. 
  • Maggie's Gift Shop will refund shipping and handling costs for returns only if: 1) your return contains defective merchandise or merchandise that was damaged during the initial shipping process; or 2) Maggie's Gift Shop operations is at fault due to shipping and/or handling error(s).

  • Credits

  • Most credits are posted to your credit card within 15 business days of the time that your returned merchandise is received by www.shopmaggies.com. 

  • Return Status

  • If you have any questions regarding the status of your return you may contact one of our friendly Customer Service Representatives by email or phone.
  • Please call us Toll Free 844-Maggies or 844-624-4437 Monday to Friday 10am to 6pm, and Sat 10am to 5pm Eastern Standard Time or email us at [email protected] and we will be happy to resolve the issue.